Refund Policy

This policy explains when subscription charges and top-up credits may be eligible for review.

General policy

If you were charged incorrectly or experienced a serious issue, contact us for review.

Subscription payments are generally non-refundable after the billing period starts unless required by law or due to an acknowledged system issue.

Top-up credits are generally non-refundable after purchase unless a verified error occurred.

Send a message to [email protected] with your account email, payment details and a short description of the issue.

We will review refund requests as soon as reasonably possible during working hours.

Refund questions can be sent to [email protected].